* Where is let-trade located?

    * I am very interest on the item(s) but how do I know it is authentic Louis Vuitton (or other brand name product)?

    * I having difficulty on enlarge the pictures. How can I fix that?

    * I would like to purchase from let-trade.com but I worry about paying custom tax.?

    * If I purchase more than 1 (one) item at a time, will I get some discount?

    * Can I leave feedback here?

    * What if I am US buyer but have no paypal confirmed address?

    * Can I purchase? I am a international buyer (non-USA) and so don't have confirmed paypal address!

    * I am first time customer, will you able to setup a new auction in ebay for me to place bid?

    * When I try to use the "buy now" button, paypal keep giving me a sessions time-out error message. What can I do?

    * I have paid thur paypal, is that mean I am the winner of the item?

    * I paid the item, but found out someone already paid before me. What can I do?

    * How long does it take for shipping to my country?

    * I have already paid for the item. Will I get a tracking # or shipment noticefcation?

    * If I don't see the purse I love, will you able to find it for me?

    * What about if I am not satisfied on the item that I just purchased from let-trade.com?

    * It been a while after the shipment has been shipped but I still have not receive the item. What can I do?

    * Is let-trade.com has any return policy?

    * What is phone number for customer service hot-line for www.let-trade.com?

    * I want to sell my bag, will let-trade.com buy it?

    * Is let-trade.com accept layaway payments plan (installment)?

    * If I cannot find the answer from FAQ, what can I do?

What is www.let-trade.com or what is let-trade?
       www.let-trade.com (let-trade), is a professional reseller on brand name item. We offer pre-owned / brand new authentic brand name item to buyer at reasonable price. We are a PowerSeller in ebay system with over 2400+ feedback (you may want to click on "about us" page for more details. We also a member of My Poupette's Recommended Seller. This membership is only consists of a select group of eBay sellers who have met My Poupette's strict standards of professionalism and salesmanship (if you need more information about Mypoupette, please visit www.mypoupette.com). We do only sell genuine Brand Name item (which mean NO fakes). Our goal is to offer a Authentic item at a very reasonable price and excellent customer service in order to make our customer with one of the best online purchase experience.

Where is let-trade located?
       let-trade is a Hong Kong based but we do able to ship item to World-Wide without problem.

I am very interest on the item(s) but how do I know it is authentic Louis Vuitton (or other brand name product)?
       We are ebay PowerSeller. Our current feedback is over 2400+ and we have sold over 6000 pieces of Authentic brand name product already. Our feedback should able to tell you what kind of seller that you are dealing with. Beside this , we also a member of MyPoupette (www.mypoupette.com) recommanded Seller, who only selling Authentic brand name product. Some of our partner worked at louis vuitton (their previous job) for over 7 years and they are professional to tell the authentic. All of our item is guranteed authentic or your money back.

I having difficulty on enlarge the pictures. How can I fix that?
       Please make sure your internet browser allow pop-up windows & enable to run jave-script.

I would like to purchase from let-trade.com but I worry about paying custom tax.?
       We will do our best to make your purchase as the BEST you ever has. So we willing to declare the item as gift and with the value that you want on the shipment. However, duty fee is still the responsibility of importer.

If I purchase more than 1 (one) item at a time, will I get some discount?
       Yes, you will able to get discount on saving on shipping fee. And the more you purchase at the same time, you more discount you will get.

Can I leave feedback here?
       Yes, all you need to do is telling us your purchase experience with us and we will post it into our website. On the other hand, if buyer do need to have a feedback to exchange for your purchase, we will able to setup a new auction in ebay for you.

What if I am US buyer but have no paypal confirmed address?
       We will only ship item to US buyer's paypal confirmed address. let-trade.com will try the best to make simplest & most convenience payment method for buyer. However, let-trade.com do reserved all right on payment acceptance, thanks for understanding.

I am a international buyer (non-USA) and so don't have confirmed paypal address! How can I purchase?
       If you do want us to ship item to a NON-USA address, you must leave us your ebay account and phone #. We will (may) need your feedback, your purchase & selling record to decide to ship or not to ship item to your uncomfirmed address. let-trade.com will try the best to make simplest & most convenience payment method for buyer. However, let-trade.com do reserved all right on payment acceptance, thanks for understanding.

I am first time customer, will you able to setup a new auction in ebay for me to place bid?
       Yes, we will able to do so for you. However, until we got the payment for item or before you place your "buy now" on ebay auction. Other buyer will still able to purchase the item from us via website's "buy now".

When I try to use the "buy now" button, let-trade.com or paypal keep giving me error message. What can I do?
       Sorry about the techical difficulty that you having. If that is the case on your computer, all you need to do is forward your payment to: let-trade@hotmail.com . By the time you make the payment, please make sure you include the item#. Once we got the payment, the item will be removed.

I have paid thur paypal, is that mean I am the winner of the item?
       Due to the paypal payment button limitation, the "auto-return" after the payment complete has been to finish in order to remove the listing from our website. But because some buyer do not wait for the "auto-return" kick in to remove the listing. So sometime the item has been sold but listing is still running on our website (however, we will remove item listing as soon as we notify the item has been sold). Base on our website policy, first pay first get. Item will only sell to the person who is paid earliest.

I paid the item, but found out someone already paid before me. What can I do?
       We are very sorry if that happened to your purchase, we will issue a full refund to you as soon as possible.

How long does it take for shipping to my country?
       The shipping method that we will using on our website transaction is a Hong Kong Post EMS service. Buyer can track their parcel at www.hongkongpost.com. Normallly, it will only take 3~4 days for delievery to UK, Canada or USA. Other area may take longer. (Delivery time may vary by custom delay or clearance. Thanks for understanding.

I have already paid for the item. Will I get a tracking # or shipment noticefcation?
       Yes, our automatic email system will forward the item tracking # to your paypal email (the email address that you sent payment) as soon as we have the item shipped out. And of course, you may want to email us to ask for your tracking# as well. Please also look into "junk-mail" box for the tracking # email.

If I don't see the purse I love, will you able to find it for me?
       Yes, we will try our best to locate the item that you looking for. However, please let us know your budget & the condition that you are looking for. Thanks.

What about if I am not satisfied on the item that I just purchased from let-trade.com?
       Please email us at let-trade@hotmail.com as SOON as possible. Our professional assistance will do our best to work something out with you. Please understand the color of the actual item may look slightly different from your computer. Due to the different setting of the vary monitor, we can't guarrantee the color is 100% same as shown on your screen. On the other hand, let-trade.com do use professional monitor color-Calibration Tools to make the different as small as possible.

It been a while after the item(s) being shipped but I still have not receive the item. What can I do?
       Sorry to hear this from you. If the item has been shipped 7 buiness days and you have not receive it, please email and let us know and so we will file a offical parcel trace at our end and will get back to you as soon as we get an answer from post office. Please understand the parcel trace process may take a while to get response and thank you for your patient.

Is let-trade.com has any return policy?
       Yes, we do. Most of our items are used and we try our best to describe it, but there are possibility that some parts we missed during inspection. Please look into the pictures for a general understanding the condition of the item. Even though 99.9% of the customers are happy with our products, we do not guarantee all flaws are shown in the pictures due to the difficulty and limit. However if high bidder do think the condition is NOT as description, we can send refund to you. But, the item has to be the same condition as when we sent out and item must return within 72 hours of arrival or we will not issue refund. Actual shipping fee will be deducted and we will charge additional 20% restocking fee after the deduction of ACtual shipping fee. Full refund will only issue to authencity related question. Please DO NOT BID if you are not agree to our policy!

Is there a customer service hot-line for www.let-trade.com?
       Yes, we do. If you have any concern or question, please feel free to call us or text (SMS) us us at (852) 6600 3865.

I want to sell my bag, will let-trade.com buy it?
       We may able to buy a bag from you but it really depend on style & price that you are willing to sell.

Is let-trade.com accept layaway payments plan (installment)?
       Yes, we do accept payments plan. However, the item will not send out until the full payment has been made. All deposit is NON-transferable and NON-refundable.

If I cannot find the answer from FAQ, what can I do?
       Please email us at let-trade@hotmail.com with your question(s). Thanks.